Return Policy

Our refund and returns policy last 30 days.

To be eligible for a return, your item(s) must be unopened.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Shipping Returns

To return your product, you should send your product to: NonAlcWines.au 1/50-58 Moorabool St, Geelong VIC 3220

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via our online enquire form and send your item to: 1/50-58 Moorabool St, Geelong VIC 3220

Need help?

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to your order. Contact us via our online enquire form for questions related to refunds and returns.

This document was last updated on 15 July 2022.