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Australia No.1 Non-Alcoholic Wine Spirits Drinks
Help Centre
Our customers are very important to us, and we want to make sure you have everything you need. Learn more about our shop’s policies and ordering info below. If you can’t find what you are looking for or need immediate assistance, please contact us and we’ll be happy to help!
About Order
What is the cost of delivery?
We charge a flat rate of $12.00 for orders under $149 and provide FREE SHIPPING to Melbourne’s suburbs address on orders over $149.00. For additional information on shipping fees, please visit Shipping Guide Page.
What is the estimated delivery time?
In most cases, if you place your order before 10 a.m., we are usually dispatched your order the same day. If you place an order after 10 a.m., we will try to dispatch your order the next working day. Once your order is dispatched, it will take from 3–5 working days to arrive at your address. Click here for a complete shipping guide.
How can I track my order?
To track your order: please visit Track My Order page and follow the steps below:
1- Click on Track Your Order
2- Please enter your Order ID and your Email address in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
How can I cancel my order?
You can request for a cancellation prior to order dispatched for a full refund, simply give us a call on 1300 331 881 to request for a cancellation.
Please note, orders that are dispatched or in transit cannot be cancelled.
Is it possible to make change to my order?
You can make changes to your order before it is dispatched . To change your order before it is dispatched, please contact us via the website or call us 0419 583 386
Do I get an invoice for my purchase?
When you place an online order and receive a confirmation email, you will indeed receive an invoice.
Refund & Return
Do you accept returns and refunds?
Please contact us via an online form with your order details if you need help returning an online order. Our refund and return policy last 10 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
What should I do in the event that a product I bought is damaged?
Please contact us immediately if you find that the delivery is defective or damaged. Please contact us via our online enquiry form with proof of the damaged product. We will get back to you with the replacement.
How will I get my refund back?
When your order has been cancelled, your money will be returned using the same payment method that you used to make the original purchase.
How long does it take to process my refund?
It typically takes 3-5 business days for refunds to show up in your account. When your refund is completed on our end, you should get a confirmation email. Contact us via an online contact form if after 5 business days you have not received your funds in your account.
What if my order wasn't delivered? Can I get a refund?
If your order hasn’t arrived, please get in touch with us right away so we can, if necessary, conduct a more thorough investigation. From there, we can arrange a new delivery if necessary or issue a full refund for the purchase.